Frequently Asked Questions

Everything you need to know about MUJI products and services.

What is the standard shipping time for orders?

Orders typically process within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

What is your return policy?

We accept returns of unused, unwashed items in their original packaging within 30 days of purchase. Please note that food, cosmetics, and innerwear are final sale for hygiene reasons.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.

Do you offer international shipping?

Currently, our online store serves specific regions. Please check our shipping destination selector at the bottom of the page to see if we deliver to your country.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Can I cancel or modify my order after it has been placed?

To ensure fast delivery, orders are processed quickly. You may cancel an order within 30 minutes of placement; after that, we are unable to make changes.